Where to write
You can contact Best Online Pokies NZ by email at [CONTACT EMAIL]. The address is used for corrections, feedback on reviews and guides, questions about how pokies sites are compared and requests about personal information.
Frequently asked: can you help with...?
...a bonus or payout detail that has changed? Yes. This is the most useful kind of message. Tell us which casino, what the page says and what the casino now shows.
...an RTP figure that does not match the game? Yes. Send the game name, the casino and a screenshot or description of what the info panel shows.
...a broken link or a page that does not display properly? Yes. Include the page address and the device or browser you used.
...seeing or correcting my personal information? Yes. The process is described in the Privacy Policy.
...getting my casino withdrawal paid? Unfortunately not. See below.
Making your message easy to act on
- Paste the full address of the page concerned.
- Quote the exact sentence, number or bonus term you think is wrong.
- Explain what is correct and link to where you found it, ideally the casino's own terms or a payment provider's official page.
- Add the date you checked.
Messages supported by a primary source are reviewed first. Advertising enquiries, link exchange requests and automated messages may not receive a reply.
Please keep sensitive details to yourself
The site never needs your identity documents, bank or card details, casino passwords, verification codes or full chat transcripts with a casino. It does not hold accounts, take payments or carry out identity checks. Anything of this kind sent by mistake will not be used.
If a casino is holding your money
The team cannot see, approve or speed up a casino withdrawal. What usually works:
- ask the casino's support, in writing, for the reason for the delay and a date for payment;
- check the account terms that applied when you requested the withdrawal, including verification, wagering and maximum bet rules;
- keep transaction IDs, amounts, dates and copies of all messages;
- use the casino's formal complaints process if support does not resolve it;
- escalate to the dispute service or regulator named in the casino's terms, if there is one.
If gambling has become a worry
For free and confidential support, any time, call the Gambling Helpline on 0800 654 655 or text 8006. More services are listed on the Responsible Gambling page.